Our customer service integrations let agents securely send and receive files of any size and type. Individual files up to 10GB can be added to each ticket, secured with true end-to-end encryption for maximum security. Send any file from any device, integrated directly with your service desk.
Our Zendesk App lets you attach large files to any ticket with the added benefit of end-to-end encryption. Install the app for free from the Zendesk Marketplace.
For companies that use Salesforce, our native app lets support agents send and receive encrypted files of any size. Install the app for free from the Salesforce AppExchange.
Our Intercom app adds secure data collection capabilities to the Intercom Messenger. SendSafely protects customer data exchanged in real time, without slowing down either the agent or the customer.
The SendSafely Serverless Email Gateway (SEG) can be used to automatically intercept and encrypt customer emails containing sensitive content and un-encrypted attachments bound for third party service platforms such as Salesforce, Zendesk or Freshdesk. Use the inbound SEG to keep your customer’s emailed secrets out of your service desk.
Our Freshdesk App brings the power of SendSafely to Freshdesk. Attach large files to any ticket with the added benefit of end-to-end encryption
SendSafely is an easy way to satisfy compliance and security requirements without changing your customer service workflow. With the added bonus of sending and receiving very large files, both your agents and customers will enjoy the benefits of SendSafely.
Our apps let you integrate secure data exchange capabilities directly into your agent console. Send and receive files directly from the same interface you use for viewing tickets, no process redesign and minimal workflow changes.
Agents continue to use the platform they already know and intuitive screens make security easy for external customers. Usability is everything. SendSafely enhances security and reduces risk without impacting your user’s experience.
Providing quality customer service often means exchanging large log files, customer data sets and other files containing potentially sensitive information. With SendSafely you can transfer files up to 10GB with ease.
SendSafely is designed to leverage the speed and scale of Amazon Web Services. Files can be automatically replicated to different global regions for optimal transfer speeds, and can also be isolated to specific regions for compliance requirements. Out of the box, our platform is compliant with major regulatory frameworks like HIPAA, GDPR, CCPA and more.
Using SendSafely makes it clear to your customers that the security and privacy of their information is a high priority. SendSafely leverages an end-to-end encryption model by design, so files can only be decrypted by the sender and recipients.
Customize file expiration and deletion settings to streamline responses to Data Deletion Requests and ensure sensitive Personally Identifiable Information (PII) is not stored in your support platform forever. Track who, when and where files are accessed and revoke access if necessary.
SendSafely offers hosting in isolated data centers within the United States and European Union. Our platform is also compliant with strict data privacy regulations, like the US Health Insurance Portability and Accountability Act (HIPAA) and the EU General Data Protection Regulation (GDPR).
And since SendSafely runs on Amazon Web Services, our platform is highly scalable and leverages multiple availability zones in each data center to ensure high availability.
The Dropzone is a turn-key file drop that runs on your SendSafely portal, but is connected to your customer service platform. Agents share a link to the Dropzone with end-users, where they easily add encrypted attachments to their case without having to access your service platform, making it perfect for email-based exchanges.
The Hosted Dropzone is also mobile ready so users can conveniently snap an image using their smartphone camera and then immediately upload the file, making it perfect for cases where you need to obtain a scanned copy of a sensitive document or identification artifact (driver’s license, passport, etc).
SendSafely protects sensitive customer data across all your customer service channels, including email, ticketing, chat/messenger and chatbots. No matter how you interact with your customers, we have you covered.
Our pre-built apps integrate natively in third party platforms for a seamless experience for both agent and customer regardless of the communication channel. Our Hosted Dropzone & third party connectors secure interactions occurring outside of your service platform, such as over email or slack.
Find out why companies across the globe use SendSafely to protect the security and privacy of their confidential business data.
